Frequently Asked Questions
Everything you need to know about our designer homeware and services.
What is the typical lead time for Serax orders?
Most in-stock items are processed within 2-3 business days. Delivery times vary by location, typically arriving within 5-7 business days for standard shipping.
Are Serax ceramics dishwasher and microwave safe?
While many of our collections are designed for daily use, specific care instructions vary by designer. We recommend checking the product details page for each item to confirm if it is dishwasher or microwave safe.
How do you handle returns for fragile items?
We offer a 30-day return policy. If an item arrives damaged, please contact our support team within 48 hours with photographic evidence to arrange a free replacement or full refund.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping costs and duties are calculated at checkout based on the destination and parcel weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Ideal for flexible payment.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.